Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda and NVIDIA.
Position Summary:
The Manager, Revenue Operations is responsible for managing all aspects of the annual renewal process and recurring revenue for an assigned portfolio of brands. The position oversees a team responsible for the renewals process including but not limited to advanced invoicing, license management, quoting, order fulfillment, post-sales activities, and maintaining the customer database. The role works directly with Revenue Operations leadership to help drive revenue growth, customer retention and process improvements.
Responsibilities:
- Own, end-to-end renewals process to support revenue growth and customer retention
- Act as cross functional liaison between Revenue Operations and other departments
- Continuously monitor recurring revenue metrics with a good understanding of KPIs and how they can be impacted
- Tracks key metrics such as renewal pipeline, advanced billings, and bookings
- Provide Revenue Operations Leadership with regular performance updates and accurate visibility to KPIs
- Enable team to preserve and enhance customer relationships and contracts
- Identify and implement strategies to optimize customer outreach in order to drive successful contract renewals, maximize revenue growth and retention
- Responsible for converting upcoming and overdue renewal pipeline to realized customer commitments
- Owns the day to day order-to-cash renewal cycle, utilization of business systems and accuracy of customer data
- Enable and empower the renewals team to provide customers a personalized level of service that reinforces the value of Perforce
- Resolve complex customer issues and remove roadblocks to ensure on-time customer commitments and identify customer requirements
- Coach, mentor and conduct training aligned with determined areas of improvement for the team to help establish career pathing
- Enable team members with skills to improve their confidence, product knowledge, and communication skills
- Other related duties, as assigned
Requirements:
- Bachelor’s Degree, preferably in Business Operations, Management or related program
- 2+ year’s experience in Revenue Operations, Renewals Management, Sales Operations, Customer Success, Account Management or relevant experience
- Financial skills and acumen to understand revenue management and performance levers
- Experience leading, coaching, and mentoring a large team of direct reports
- Experience in collaborating within a team of managers and leadership to achieve common goals and meet or exceed performance expectations
- Excellent written and oral communication skills; ability to communicate effectively with all levels of an organization
- High attention to detail; ability to deliver across multiple tasks simultaneously
- Deep working and administrative knowledge of CRM software – SalesForce preferred
- Proficient in Excel and Microsoft Office suite of products
- PowerBI and NetSuite experience a plus
If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.